Pinnacle Entertainment Inc.
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EXECUTIVE CASINO HOST (Bi-lingual requirement)
at Pinnacle Entertainment Inc.
- Requisition ID
- Ameristar Casino Hotel - Council Bluffs, IA
- Player Development
- Position Type
What would I be doing?
This position is expected to center on the Ameristar players; by either maintaining business or bringing in incremental new or newly activated business. There will be a focus to develop prospects to reach our Elite level tier and to retain guests to play at the Elite level. The needs of our highest-end gamers, Owners Club level, will also be met as necessary. The Host will use the amenities of the Company such as rooms and restaurants to attract and loyalize high end players to frequent Ameristar and play. From time to time, the Host will represent Ameristar to participate at community functions or events and visit business owners to build loyalty, as well as assist the Player Development and Marketing departments in various on-property functions, promotions or events.
Must be fluent in Vietnamese, Chinese or Korean.
Build a loyalty to Ameristar through frequent communication to players assigned by phone, email or mail.
Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate.
Provide high level personal customer service to all Ameristar players.
Develop and implement business plans for each quarter targeting these high end players who are considered prospects, fading or inactive.
Retain the level of play of very high level Ameristar players assigned.
Host assigned players at events and parties held for them at the property.
Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.
Conduct and attend all regular departmental meetings as well as other related meetings.
Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the mychoice program.
Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
Must be able to work flexible hours including evenings, weekends, and holidays.
Provide assistance where needed to the Marketing Manager.
Perform related duties as assigned by Marketing Manager.
What are we looking for?
High school required, college preferred
3 years of casino hosting experience or 5 years of consumer sales
Prefer minimum of 3 years high volume customer service
5 years of casino marketing or sales experience
Strong problem solving, mediation skills
Strong written and verbal communication skills, particularly overcoming obstacles
Fully Competent in Microsoft Office
Must have good organizational skills and the ability to multitask and prioritize projects
Must be a self starter and able to work independently.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization, in addition to external guests.
Uses diplomacy and tact to build constructive and effective relationships, especially during high-tension situations.
Ability to evaluate and identify circumstances or incidents that require the notification and/or approval of others.
Must be service and goal oriented with a friendly and outgoing personality.
Must be a team player with a positive attitude and a natural leader for the department and the property.
Problem solver that can evaluate situations, take direction well and is proactive with projects and strategy.
Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
Maintain a high level of professional appearance, demeanor, ethics, and image of yourself.
Maintain the strictest confidence of any and all confidential and propriatary information disclosed by a Pinnacle entity or by a guest of Ameristar Casino.
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be eighteen (18) years of age
What would it be like to work at this property?
Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named "Property of the Year" by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.
Ameristar Council Bluffs
2200 River Road
Council Bluffs, IA 51501