Job: Account Manager Single Site

Jobing Description

AlliedBarton Security Services is the industry?s premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. Our more than 50,000 employees and 100 offices across the country service a client base of several thousand which includes approximately 200 Fortune 500 companies nationwide. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.

As the first security services company selected as one of Training magazine?s Top 125 training companies for six consecutive years, AlliedBarton offers on-the-job, web-based, and ongoing training programs for all personnel from security officers through executive level management. Our commitment to training includes industry specific programs that are customized for the security challenges in several of the markets we serve.

AlliedBarton?s focus on Human Capital Management moves employee growth and satisfaction to the forefront of all company initiatives. By utilizing employee retention programs and promotions from within, AlliedBarton is able to foster a culture of quality security officers and continuous customer satisfaction.

AlliedBarton security officers adhere to quality standards designed to provide unparalleled service. Our security officers are proactive, responsive and ready to meet our client?s needs.

Scope of Job:
On-Site HPW: 350-900 FT equivalent: 9?25 employees
Direct Reports: Security Officers, Shift Supervisors, Floaters, Base Operators & Front Desk Information Attendants as specified by the account.

Description:
Supervise the day to day operations of the account. Build, improve and maintain relationships with both clients and employees; develop and retain staff; coordinate needed support services to effectively run the account to meet or exceed financial and operational goals and provide quality customer service.

Essential Functions:
? Build AlliedBarton reputation and profitability through excellent customer service to our clients.
? Manage difficult or emotional customer service situations; respond promptly to customer needs, solicit feedback to improve service, meet commitments.
? Achieve targeted business objectives for operations including, but not limited to, revenue, client satisfaction, non-billed overtime, and internal quality assurance and performance management.
? Ensure company principles and procedures for personnel recruitment, retention, selection and employee relations are adhered to regarding managed accounts.
? Ensure staff receive proper training commensurate with job responsibilities and that such training is properly documented.
? Motivate and teach security officers and supervisors to properly and legibly prepare and submit appropriate reports to include sign-in sheets and incident reports.
? Ensure the proper post orders are prepared and presented to the customer for review and approval.
? Oversee and manage administrative and operational functions including payroll, scheduling, recruiting/selection, training, etc. for the account.
? Coach, counsel, and develop personnel to allow for their proficiency and growth.
? Maintain confidentiality of all information and data.
? Keep records and prepare accurate and timely feedback / reports as required.
? Work with District Area Manager to ensure the AlliedBarton and State Compliance/PERC requirements are upheld.

Non-Negotiables:
Operational
? All employees conduct themselves in an honest, ethical, professional manner.
? All employees are properly screened and licensed.
? All employees meet training standards and requirements.
? All employee relations are managed appropriately.
? All employees are paid accurately and on time.
? All clients are billed accurately and on time.
? All contracts are managed according to company and client requirements. Contract compliance is everybody?s responsibility.

Non-Negotiables:
Leadership
? Lead by Example.
? Assume ownership for our company?s success.
? Promote and embody our culture, values and beliefs with passion.
? Take ownership of issues, seek solutions.
? Take responsibility, do the right thing.
? Project energy and enthusiasm.
? Develop your employees.
? You are part of a team and have a responsibility to everyone on it

Success Traits:

? Excellent people and leadership skills
? Customer and employee passionate
? Demonstrated customer service skills
? Exemplary Professional Image and Attitude

We offer competitive compensation package including salary, comprehensive benefits, and opportunities for career advancement.

We are the largest American-owned security company in the United States yet we recognize that any one individual can make a real difference. AlliedBarton is known as the most responsive security services provider and strives to provide world-class service. Our environment is entrepreneurial, dynamic and customer-focused. We are industry leaders, determined to serve and secure the people, homes, and businesses of our communities!

Are you daring enough to be a leader who sees challenges as an adventure? Embark upon an exciting career journey while helping us to create our future, determine our destiny, and Dare to be GREAT! We need professionals who want to Grow, take Responsibility, be Empowered, desire Achievement, and experience positive relationships built on Trust! So what are you waiting for? Be daring, be GREAT, be one of us!

For more information visit www.greatsecurityjobs.com

AlliedBarton is proud to be an Equal Opportunity Employer M/F/D/V.